We take the risk, so you don't have to.

If you're not happy with your Cloud Strike PC for any reason, you can return it within 30 days of delivery or pickup for a full refund.

How to start a return: Text or call us within 30 days. Inside our Service Area, we'll pick the PC up from you. If you picked up your PC, you can drop it off by appointment.

Eligibility: The PC must be returned with all of its original parts and everything that came with it. PCs with parts or items missing, removed, swapped or added after delivery are not eligible for return.

Condition: Normal use is fine. If an eligible PC comes back with physical damage beyond normal use, we'll deduct the cost of repair from your refund and tell you the amount before we process it.

Refunds: Once we've picked up and checked the PC, we refund the amount you paid to your original payment method within 5 business days. Cash and check payments are refunded by check. There's no restocking fee.

Credits and discounts: If you used a Build Credit or promotion, your refund is the amount you actually paid. Credits used on a returned order are not reissued.

Your data: Please remove any personal files and sign out of your accounts before the return. We wipe every returned drive, and we can't recover files after the return.

Not covered by this policy: Games, software or subscriptions you bought yourself.

Warranty and guarantees: Returns are separate from the 1-Year Local Warranty and the Exact-FPS Guarantee. If something isn't working right, contact us first. We may be able to fix it under warranty.

If anything fails in the first year, we pick it up and fix it within 72 hours. Inside our Service Area we come to you; if you picked up your PC, drop it off by appointment. This warranty covers your PC as delivered. If any original part is removed, replaced, swapped or altered in any way after delivery, the warranty is void.

Every Series includes phone, text and remote tech support for the original owner for 1 year from delivery. This is tech support, not a hardware warranty. Elite owners get lifetime tech support.

Your PC will hit the frame rates in our published game table at the stated resolution and settings. If it misses in the first 30 days, we will fix it and, if needed, upgrade parts at our cost. If we can't make it hit, you get a full refund.

If your Elite needs a repair in the first year, we bring you a loaner PC within 72 hours inside our Service Area, so you keep playing while we fix yours.

Lifetime phone and remote tech support for the original owner of your Elite PC. This is tech support, not a lifetime hardware warranty.

Custom builds are built for you. Because every part is picked for your build, custom PCs can be returned within 30 days of delivery with a 15% restocking fee. The design fee is non-refundable. If your build doesn't hit the performance targets in your quote, or something fails, our guarantee and warranty cover it in full.

Build Credit: $100 toward a Performance or Elite Series build, valid 90 days from the date on your card. Not valid on Starter. No cash value.

Referrals: Send someone our way and get $25 when they buy any Series. To qualify, the buyer must enter your name in the "Who referred you?" field when they place their order. Referrals that aren't entered at the time of purchase can't be credited. Referral rewards are paid after the buyer's 30-day return window closes.

Custom builds: The $150 design fee is credited in full toward your build if you buy within 7 days of your quote. A 50% deposit starts the build, and the balance is due before delivery. Quotes are valid for 7 days because parts prices change quickly.

Repair guarantee: If we can't fix it, you don't pay the diagnostic. If you go ahead with the repair, the diagnostic fee is credited toward it.

Pricing: You get a full price before any work starts.

Warranty: Screen repairs are warrantied for 90 days. Other replacement parts carry the manufacturer's warranty.

Your data: Please back up your device before any repair. We're not responsible for lost data.

Unclaimed devices: Devices left more than 60 days after we notify you that they're ready may be recycled.

Mobile service area: Mobile repairs are available within our Service Area.