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Privacy Policy

Your information, handled with care.

Last updated October 4, 2026

This policy explains what Cloud Strike PC collects when you use cloudstrikepc.com, take the quiz, request a repair or buy a PC, and what we do with it. The short version: we use it to help you, we share it only with the services that help us run the business, and we never sell it.

1. What we collect

What you give us. We only ask for what we need to help you:

  • PC quiz: your answers, name, email, phone and ZIP code.
  • Repair requests: your name, email, phone and ZIP code, your device and model, what's wrong, whether you want us to come to you, and any photos you add.
  • Call requests: your name, email, phone, the best time to call and anything you tell us.
  • Messages: your name, email, phone, ZIP code, what you're interested in and your message.
  • Orders: your name, email, phone, delivery or pickup choice, city and ZIP, your upgrades, and any referral name or Build Credit code. Stripe collects your card details and billing address on its secure checkout page.
  • Your choices: the wording you agreed to when you sent a form, and whether you asked for automated text updates, with the date and time.

What we collect automatically.

  • The page you landed on and any campaign tags in the link you clicked (for example, which ad or post sent you), saved with your request or order.
  • How you use the site, such as pages viewed and buttons tapped, through Google Analytics and the Meta Pixel. See section 4.
  • Basic technical information, such as your IP address and browser, which our hosting provider logs to keep the site running and secure.

2. How we use it

  • To answer your questions, match you with a PC, quote repairs and call you back.
  • To take payment, build your PC, deliver it and keep you posted at each step.
  • To check in after delivery, ask for a review, and honor returns, warranties and guarantees.
  • To track Build Credits and referral rewards.
  • To see which pages and ads work, so we can improve the site and spend less on ads that don't.
  • To prevent fraud and spam, keep records for taxes and accounting, and follow the law.

3. Who we share it with

We don't sell your personal information.

We share it only with the companies that help us run the business, and only for that work:

  • Stripe processes card payments and calculates sales tax.
  • Vercel hosts this site and privately stores repair photos you send us.
  • Neon hosts the private database where we keep requests and orders.
  • Resend sends our emails, like your quiz results and order updates.
  • Google (Google Analytics) and Meta (Facebook and Instagram) measure site visits and ads. See section 4.
  • If we turn on automated text messages, a text message provider sends them for us.

We may also share information when the law requires it, to protect our rights or someone's safety, or if the business is sold or changes hands.

Text messages: We never share your mobile number or your text message opt-in with anyone for their own marketing.

4. Analytics, ads and cookies

We use Google Analytics and the Meta Pixel to see how people find and use our site and how our ads perform. These tools use cookies and similar technology in your browser.

When you send a form or buy a PC, we may also send that event to Meta from our server, along with details like your email or phone in a scrambled (hashed) form, so Meta can tell us which ads led to it. We don't send your answers, messages or photos.

Your options:

Apart from a login cookie for our own staff, this site doesn't use cookies for its own features. We don't currently respond to browser “Do Not Track” signals.

5. How long we keep it and how we protect it

We keep your information as long as we need it to serve you, honor our returns, warranties and guarantees, and meet tax and accounting rules. After that, we delete it or remove anything that identifies you.

Requests and orders are stored in a private database, and repair photos in private storage, both with access limited to the people who run Cloud Strike PC. Card details stay with Stripe. No system is perfectly secure, but we work to keep your information safe.

6. Your choices

  • Ask to see, correct or delete the information we have about you.
  • Reply STOP to any automated text to stop them.
  • Tell us to stop emailing or calling you. We'll still send messages you need about an open order or repair.

To make a request, email or call us using the details in section 8. We may need to confirm it's you first. If your state gives you more privacy rights, we'll honor them as the law requires.

7. Children

This site is for adults and isn't meant for children under 13. We don't knowingly collect information from children under 13. If you think a child sent us information, contact us and we'll delete it. Parents are welcome to shop and fill out forms for their kids.

8. Contact us and changes

Questions or requests about your information? Reach us here:

If we change this policy, we'll update the date at the top of this page. Our Terms of Service explain the rest of how we work.