The deal, in plain English.

Our Guarantees page is part of these terms. It has the full text of every promise we make:

• 30-Day Love It or Return It
• 1-Year Local Warranty
• 1 year of tech support
• Exact-FPS Guarantee (Performance and Elite)
• Zero-Downtime Loaner PC and lifetime tech support (Elite)
• Custom build returns
• Repair terms

If anything on this page conflicts with the Guarantees page, the Guarantees page applies.

• Prices are in US dollars. They're based on what parts cost us right now, and parts prices change, so our prices can change too. The price you pay is the one shown at checkout or on your invoice or quote.
• Sales tax is added at checkout, based on your address.
• You can buy three ways: Buy Now with secure checkout, a call with us followed by an invoice, or a fully custom build with a written quote.
• Your order is confirmed once your payment goes through. We'll email you a confirmation.
• Card payments are processed by Stripe. We never see or store your full card number.
• If a price on our site is wrong because of a mistake, we'll contact you before we build. You can pay the correct price or cancel for a full refund.

Custom builds: The $150 design fee is credited in full toward your build if you buy within 7 days of your quote. A 50% deposit starts the build, and the balance is due before delivery. Quotes are valid for 7 days because parts prices change quickly.

Every Series PC comes as a tower with Windows installed and activated, built with every part listed on its Series page plus any upgrades you choose. Monitors, keyboards, mice and headsets aren't included unless your order or quote lists them.

Parts substitution: Parts may be substituted with parts of equal or better performance depending on availability. If a part in your build changes, we'll let you know before we build it.

Performance numbers: Our FPS tables show average frames per second in the listed game, at the listed preset and resolution, for each graphics card option. Game patches, driver updates and the settings you pick can change performance over time. The Exact-FPS Guarantee on Performance and Elite covers the first 30 days. For custom builds, the targets written in your quote are the guarantee.

Your software: Games, apps and accounts you add after delivery are yours to manage. Keep a copy of your important files somewhere besides the PC.

• We deliver free anywhere in our Service Area. Check your ZIP on that page.
• Performance and Elite deliveries include white-glove in-home setup. Pickup orders don't include in-home setup.
• Pickup is by appointment. Give us a call and we'll schedule a pickup time that works for you.
• We don't ship PCs right now. We sell locally only.
• After you order, we contact you to schedule delivery or pickup.
• Once your PC is delivered or picked up, it's yours, and so is the responsibility for keeping it safe. Our warranty and guarantees still apply.

Build Credit: $100 toward a Performance or Elite Series build, valid 90 days from the date on your card. Not valid on Starter. No cash value.

Referrals: Send someone our way and get $25 when they buy any Series. To qualify, the buyer must enter your name in the "Who referred you?" field when they place their order. Referrals that aren't entered at the time of purchase can't be credited. Referral rewards are paid after the buyer's 30-day return window closes.

A Build Credit and a referral can apply to the same order. Neither one combines with seasonal promotions.

Repair guarantee: If we can't fix it, you don't pay the diagnostic. If you go ahead with the repair, the diagnostic fee is credited toward it.

Pricing: You get a full price before any work starts.

Warranty: Screen repairs are warrantied for 90 days. Other replacement parts carry the manufacturer's warranty.

Your data: Please back up your device before any repair. We're not responsible for lost data.

Unclaimed devices: Devices left more than 60 days after we notify you that they're ready may be recycled.

Mobile service area: Mobile repairs are available within our Service Area.

See current prices on our Repairs page. Your all-in price for your device is the one we send you before any work starts.

We may photograph or record the PC we build for you, without people, names or home details, and use those images in our marketing. For anything showing you, your family or your home, we'll ask first.

When you send us a quiz, repair request, call request, message or order, you agree that we can call, text or email you about that request or order. That includes order updates, a few check-ins after delivery and a request to review us.

We only send automated text messages if you check the box that asks for them, and you can reply STOP to any of them to opt out. See our Privacy Policy for how we handle your information.

Please give us accurate information when you fill out a form or place an order. Don't misuse the site, try to break it or use it for anything unlawful.

The words, photos, logos and design on this site belong to Cloud Strike PC. Please don't copy or reuse them without asking us first. Names of games and parts belong to their owners and are used only to describe what our PCs run and what's inside them.

We stand behind the guarantees and warranty on our Guarantees page. Beyond those promises, and as far as the law allows, we provide this site and our products and services as they are, without other promises.

As far as the law allows, we're not responsible for lost data, lost profits or indirect damages, and our total responsibility for any claim is limited to the amount you paid us for the product or service involved. Some states don't allow these limits, so they may not apply to you. Nothing in these terms takes away rights you have under law that can't be waived.

Talk to us first. Most problems get fixed fastest with a call or text, and we want to make it right.

These terms are governed by the laws of the State of South Carolina. Any legal dispute will be handled in the state or federal courts located in South Carolina.

We may update these terms from time to time. When we do, we'll change the date at the top of this page. The terms in place when you placed your order or booked your repair apply to that order or repair.